What features come standard?

Advanced call management, crystal-clear audio, intuitive interfaces, and more.

How do I choose the right phone?

Our phones cater to different call volumes: SIP-T57W for high, SIP-T54W for moderate, and SIP-T53W for entry-level.

Is customer support included?

Yes, we provide comprehensive customer support to ensure your phone system is always running smoothly.

Absolutely! Our solutions grow alongside your business.

How complicated is setup?

Not at all. We provide easy guides and hands-on support every step of the way.

Business SMS and Text Messaging

Business SMS lets your team send and receive text messages from your main company number. Customers text the same number they call, and your staff reply from the app or the voice portal instead of a personal cell phone. Work conversations stay on the business line, which keeps your records in one place.

What It Is

Many customers would rather text a business than call it, especially to confirm an appointment or ask a quick question. Business SMS gives your company number two-way texting, so a customer can text it and a staff member can reply from the app. Messages belong to the business, not to one person’s phone, so a coworker can pick up a thread when someone is out.

Who Needs It

Texting fits any business that books appointments, sends reminders, or answers quick questions. It helps the teams below.

Service and trades companies text arrival windows and confirmations.
Clinics and salons send appointment reminders to cut down on no-shows.
Sales teams in San Antonio and Austin follow up with leads who would rather text than talk.
Owners want work texts off personal phones and on a number the whole team shares.

How It Works on the Absolute Voice Platform

Texting uses your existing business number once we turn it on.

We turn on texting for your business number during setup.
Your staff send and receive texts from the app or the voice portal.
Customers text the same number they already call.
Threads stay on the business line, so a teammate can cover when someone is out.
You keep a written history of what was sent and when.

Which User Tiers Include It

Business SMS is available as an option on the Advanced and Premium user licenses. Texting volume and the number of users who send messages vary by office, so the user tiers and features page is the place to compare seats. We will recommend the right setup once we know how your team will use it.

Why It Helps Your Business

A text gets read faster than a voicemail and interrupts less than a call. People answer a text sooner, so you hear back more often. Reminders by text cut down on missed appointments, and your staff keep their personal numbers private.

Testimonials

Hear Directly From Our Customers

Absolute Voice's SIP-T57W has revolutionized our office communication. The call quality is exceptional, and the features are incredibly useful.

We switched to the SIP-T54W, and it has made a huge difference. Reliable, clear, and easy to use – we couldn't be happier.

Business SMS and Texting FAQs

Can customers text my main business number?

Yes. Business SMS adds two-way texting to your company number, so customers text the same number they call and your team replies from the app or portal.

Do my staff use personal phones for business texts?

No. Texts go through the business number in the app, so personal numbers stay private and the conversation stays with the company.

Can more than one person see a text thread?

Yes. Threads belong to the business line, so a coworker can pick up a conversation when someone is out.

Is there a record of business texts?

Yes. You keep a written history of messages, which helps you confirm what a customer was told.

Which licenses include SMS?

Business SMS is an option on the Advanced and Premium user licenses. See the user tiers page or call us for a recommendation.